Friday, May 27, 2011

Tip your blogger

We went on a horseback riding excursion on our recent trip to Hawaii. I'll let you take a couple moments to reflect on how awesome that last sentence makes us sound. Okay, that's enough. Now that you're filled with envy/hatred/awe, you're in the proper frame of mind to read this post.

Anyway, the excursion was 85 bucks per rider. Our beloved little boy was not with us, so that added up to a whopping 170 bucks. That may not sound like much to you, but we've been known to stretch 170 dollars into a week's worth of groceries, an extravagant trip to Costco, 5 mortgage payments, and a medium box of toothpicks. The excursion was into a remote valley called Waipi'o that has various waterfalls, farms, and was supposed to be very pretty. It was indeed pretty, and we enjoyed the valley, thank you very much. The guide was decent, at best, trying to be funny (the nerve!) all the time and wouldn't really give me a straight answer to my questions very often. I felt like I was annoying him with all my questions, which, if you're a tour guide, is not the feeling you want to be giving your tourists. Frankly, I don't care if you're annoyed with my questions, I paid a lot of money to be on this trip and I'm going to ask them anyway! He probably shouldn't be a tour guide if he doesn't like dealing with tourists.

At the end of the tour he made a few more canned jokes and then gave us a tip spiel, adding that "the customary 15%" was expected. His tip spiel was longer than ordinary, and it reminded me of the Simpsons bit where a park ranger gives a bland explanation about something and then enthusiastically thrusts his tip jar out, shaking it, with a big smile.

I don't like where this tipping culture is heading. Almost every store I go into has a tip jar next to the cash register. Most people just toss their change in there, but I pay with credit cards usually, and even if it's a cash-only place, I like to hoard my money like so many Genghis Khans (oh, it's "horde", you say?). You're probably thinking, "Tipping is optional, Kent, so just re-LAX!" Well, I'm here to suggest that tipping is no longer optional, and is now a Guilt Charge. If you don't want to feel guilty for not tipping, you tip. If you're fine with the guilt, then you don't have to tip. You're paying either with cash money or with emotional distress.

I would like to consider myself a guilt-free non-tipper, but I survived on tips for around 6 years of my life, so I can't. First, I was a pizza delivery boy, and then I was a server at TGI Friday's (flair!). So, therefore, I have the guilt and feel obligated to not only tip, but tip WELL.

I think some occupations certainly deserve a tip, especially because they are paid barely anything without tips. My base pay as a server was $2.15/hr. My paychecks were so worthless that I never picked them up until my boss broke into my car and stuffed them into my glove box. My base was a bit more as a delivery dude, up to $5.50/hr until I got promoted to manager, when I made a whopping 6 bones/hr.

The 15% rule should only apply to servers. The amount of work they're doing for the table, bringing out drinks, taking the order, cleaning up dirty dishes, etc, is certainly worth about 15% of the bill, especially considering their base pay, which essentially implies that the server works more for his customers than for the restaurant. I can't think of any other occupation where the provided service is worth 15%. As a delivery boy, I kept stats on my deliveries, and my average tip was $1.50, and my average delivery was about $15. Although I always wanted more than that, I can be a little more objective now that I'm a deliveree instead of a deliverer, and I say that the service provided is worth about 10% of the price.

What about valet parking, bellhops, and maids? I've always been iffy on this, and they say that you should tip 2-3 clams per bag, and I really have no idea what to pay the valet or the maid. If I'm on the company's dime, I'm much more generous than the norm, getting all my money back when I fill out my expense reports (filed under "sundry"). On my own dime, a few factors come into play: Did they have a good attitude? I don't feel compelled to give a tip to some surly bellhop; How many singles do I have in my wallet? I hate getting change just for a tip; How much money have I spent already on this trip (i.e. am I feeling rich or poor)? How essential was the service? How messy was my room?

I usually tip valets about 3 bucks for getting my car. For a few months back in 2007, I parked in a valet parking lot across the street from my building, as they were having a deal on parking. Because I was paying 200-ish bucks a month to park there, I didn't ever tip the valets. I was mostly fine with this, however, I did see other monthly parkers tipping, but I got over it.

I tip the bellhops about 2 bucks a bag, for a max of 5 bucks for lots of bags. In February 2010, we went to this "all-expenses included" resort in northern NH for a ski trip when Hench was 4 months old, and we had all sorts of junk with us. The bellhops were very helpful and I gave them 5 bucks or so and felt that they deserved it. However, when we got our final bill, there was a 15% Gratuity Charge tacked on the final bill, and the gratuity charge was over 100 bucks! Because it was an all-inclusive resort, every meal was in this pretty fancy ballroom with menus, servers and ushers and the lot. I also had to wear a sport coat to dinner, which totally sucked because who wants to pack a sport coat on a ski trip? You already have to pack enough winter equipment as it is. Anyway, did I get 100 bucks' worth of service there? Not even close. The most valuable thing I got was the help from the bellmen and I already tipped them. We only had 4 meals in the ballroom, and 3 of those meals were buffets with no need for servers, whose only responsibility was to provide drinks, which didn't come until 20 minutes after we sat down and finished our meal. I really could write a novelette about how much of a rip-off this place was.

I don't tip the maids unless we made some egregious mess, or if we hadn't spent much money on the trip (this is theoretical- hasn't happened so far). Once, on the company dime, I left a 20 accidentally on the shelf and the maid took it, thinking it was the tip. I figure that covers me for the rest of my life.

I certainly don't feel obligated to leave anything in a tip jar. Somehow people feel justified in putting a tip jar out and somehow deserving extra money for doing their job. The way I understand it, a tip is to reward someone for giving exceptional service. It's hard to give exceptional service while ringing up my sandwich for 6 bucks and taking my money.

I am a notoriously bad tipper when it comes to taxis. I hate taxis with a violent passion, and every time I have to take a cab, I can feel my lifespan getting shorter by the month. Cab drivers are the absolute worst drivers. The reason why they are so horrible is because they are from crazy countries that pretty much have anarchy on the streets. The worst country I've been to is Egypt, where crossing a street requires an arm and a leg and a hope and a prayer. After each and every cab ride, I feel dirty, violated, and nauseous. Dirty because the back of cabs are next to outhouse toilets in filthiness. Violated because I paid 40 bucks to go 3 miles across the harbor to the airport in a smelly car. Nauseous because the drivers don't know the meaning of the word "gradual". I have 2 memorable cab stories:

1. In 2007, I took a cab from the airport on a Sunday afternoon to my apartment in Somerville. I got a Bulgarian cab driver who deliberately took me on the worst, round-about route. Once I saw him going to the wrong freeway, I asked what he was doing and he said he was taking the best way. We argued the entire way home, about 20 minutes, him insisting that it was the best route, me angry that he was running up the meter and taking minutes away from my precious Sunday. I was on the company dime, so I didn't care about the fare, but it was the principle. The guy turned off the meter to "appease" me, even though I would've just appreciated it if he admitted he was trying to dupe me. At the end, he asked me how much it usually cost, I said 45 bucks and I gave him 40. He was livid, but I just grabbed my stuff and got out of there before he punched me. He would've beaten the crap out of me, too.

2. In 2008, I was in Manhattan and had to catch the Delta shuttle at La Guardia. I wasn't in a huge rush, but that didn't matter to the cabbie. He drove like an absolute mad man, honking at everybody, flipping off pedestrians and grandmas, driving over sidewalks, on shoulders, etc, using the F-word with each breath, and just being that crazy driver that everybody sees and rolls their eyes at. I was embarrassed to be in the back, as if this was somehow my fault. Also, I was about to puke. I didn't want to leave him a tip, but I was scared of the repercussions if I didn't, so I did. Once again, company dime. This is the part where that annoying person who lived in NYC for 6 months laughs and says, "Oh you silly non-New Yorker, all cabbies are like that!" My retort is that I've been on enough cab rides in that city to know that's not true.

So what is my general rule for cabs? I rarely take them when I'm paying, but my hatred is so deep that I am a lousy tipper regardless of who's ultimately paying for it. For a 40 dollar ride to the airport from downtown, I tip 5 bucks max. For an 80-dollar ride to Whitman, I pay 5 bucks again. I just can't give these cabs a good tip, even though cabbies are notoriously confrontive about bad tippers.

What about guides, though? I took a 6-day trek through the Himalayas in Nepal with a porter and a guide. The whole package, all-inclusive, was 100 bucks for all 6 days. The porter took my pack, the guide kept me company, and all I had to do was carry my day-pack and hike. I was still a poor student at the time, but I believe I gave them the equivalent of 20 bucks each at the end. I read somewhere that the average yearly salary of a Nepali was 150 bucks, so I was feeling pretty good about myself after that. They certainly deserved it, doing all that work, and they didn't even ask for a tip, although the company I booked it with suggested that I tip my guide and porter. Which is exactly the way it should be, because I have no idea what these guys are getting paid. I'm pretty sure the company guy said, "Make sure you tip these guys, because we're not paying them jack."

I've been on a couple Boston Duck tours here. There's about 20-30 people on the ride, and the price is 25 bucks, and I believe I gave the guide 2 bucks, and felt fine with that. Also, when I did it, I just handed it straight to him, not doing the "secret tip handshake" with the bills tucked in my thumb fold like a drug exchange.

Which leads me to the horseback excursion. First of all, we weren't feeling rich at all. Hawaii is DARNED expensive, and this excursion wasn't cheap. Secondly, the guide did a decent job with the information/jokes, but his overall demeanor was condescending and arrogant. Thirdly, there was this other native dude that was his helper, and that guy was much nicer and friendlier. Fourthly, the guide didn't really DO anything except point and talk. He just sat on his horse, brought up the rear, and said factoids every 5 minutes or so. And finally, his last tip spiel was way too forthcoming, and it was apparent to me that he was mailing it in. As we got out of the van at the end, back at the ranch, I noticed the other horsebackers were giving the secret tip handshake with the guide, with what appeared to be twenties. I had left my wallet in the car, so I had to go back to it to get some cash. We only had about 20 bucks, but I gave Mel 12 bucks to give to the guide. I didn't want to give it to him myself because I didn't like him. When Mel gave it to him, she handed him the money like a normal exchange, but he quickly shook her hand in the process and stealthily took the money, leaving Mel with an ounce of cocaine in her hand to finish the transaction.

All in all, our tip amounted to 7%, less than half of his suggestion. And you know what? I still felt like I was ripped off. I am generally known to my friends as a cheapskate (although my family thinks I spend money like the Kardashians), but I think I'm a fine tipper. I just don't feel like giving money to people when I didn't get any value from it. I would've been fine giving him only 5 bucks, as I felt that's how much value I received from his services, but the other 7 bucks were for the Guilt Charge. I would've preferred that the company either baked his tip into the price or suggested giving him a tip via credit card, making it obvious that we should be leaving a tip, and sparing us the awkwardness of the transaction. The company also had a misleading sign out front that said something like "Tip your horse, pet your guide" which I thought could be meaning that we weren't expected to tip the guide.

Despite that, the horseback excursion was quite fun, one of the highlights of the trip, the others being seeing the volcano glow at night and the black sand beach. The Waipi'o Valley was stunning and riding the horses through the jungle and through rivers was fun, and I would recommend it. Just bring some cash for your guide.

Now, it's customary to tip your blogger 15% of your monthly internet bill. I accept Paypal, checks in the mail, and stomps on the head.

12 comments:

JoEllen said...

I think I deserve a tip for reading all the way to the end. And commenting! So I am also befuddled by tipping. In some cases I like tipping, but in others I don't: i.e. tip your server, because if you get lousy service, you don't have to pay for it. Although I have never been brave enough to actually stiff a server completely, I have definitely "rewarded" them for their insolent and lousy service. I sorta feel guilty doing it, but when they ignore you the entire meal despite mad arm wavings, they were asking for it. And usually I tend to tip toward/above 20%, to compensate for my lack of alcohol in the bill. Although it's really hard to do that in really hoity-toity restaurants because honestly, are they working 20 bucks harder than the Chili's server whose 20+% Tip is like 7 bucks?

But like you, I don't always think about it and it's a surprise that a tip is expected- I'd rather just pay a little more and go in fully informed that I'm paying that. The trickiest is hotel maids: do you pay each day or wait to the end? How much do you give? Is it a percentage of what you paid for the room? What about if you're paying nothing (like staying on hotel points, as we will be next week)? I know the maids get next to diddly/squat and I appreciate their service, but how much?

Pete said...

I have some fairly strong opinions on tips, especially as they have never constituted any part of my livelihood. Here are the highlights of my thoughts:

1. To respond to JoEllen, I have never even thought of tipping a hotel maid. Doesn't make any sense to me.

2. I used to work in a restaurant as a cook, and it annoyed me that I was back in the heat, churning out pizzas for the servers, and I averaged about $6/hour, while they averaged double that. Where is the justice there? Never once did a server offer to share tips with the kitchen guys, even though our prompt performance no doubt influenced their tips.

3. As an Economics TA in college, I proposed putting out a tip jar, since the quality of service from a TA could vary wildly. I thought it was a good idea, but generally there were three TAs there at a time, so you have a free rider problem. Plus, Prof Kearl would have probably been down on it.

4. I think the 15-20% tip culture discourages people from eating out more. Maybe it's moot, since some people eat out more than they eat in, but restaurants are already expensive, and that's before I have to mentally add in my 5-10%.

5. I'm in a job where I move a lot and it was suggested that we tip the movers. Like $20 each. Which I did last time we moved, and they do have all of our stuff under their control (unless they are delivering it). I have no idea how much movers make generally, but I don't think I will continue tipping movers.

6. I hate always trying to have the right amount of cash to tip people with. Like the car-rental shuttle guy at the airport - sure, they are very helpful, but if all I have are 10s and 20s, he's not getting a tip. One time I gave a guy $1, because that is all I had. I think I would have been better off not giving him anything.

7. I am pretty much against all tipping. I think it should be included in the price of the good or service you are purchasing. But what about those poor servers making only $2/hour? Restaurants should abide by minimum wage laws like everyone else, but if servers are making only $2/hour, they should probably find a different job. Personally, I think waiters are vastly overpaid for the modest service they provide. I really enjoyed The Training Table in Provo, which had the phones to call in your order. Boom - a little bit of technology just took the waiter out of the picture.

8. My only exception to the tipping should not be the custom is when you are provided excellent service in a third world country and the price is not exorbitant. You know the tour guide or the driver or whatever is not making much, so I am happy to compensate him for his service. Whereas in the US, the prices are already high enough where I don't think a tip on top of it should be expected.

That is all.

Christina said...

Tipping a hotel maid? Never crossed my mind. We were provided envelopes to give our room attendants/waiter/asst waiter/head waiter tips on the last day of our cruise. There was sand in my bed one night so the room attendant got nothing. Our waiter got the recommended tip because he gave us two lobster dinners each one night, and everyone else did nothing so they got whatever spare bills I had.

I usually leave a standard 15 percent tip at restaurants, because even if the service was bad, the table is usually destroyed.

The worst really is when you are on vacation. Everyone has got their hand out and you can't keep the one dollar bills in stock. There should always be an option to add your tip to your credit card bill, so we don't have all this hand-off business.

These were just random thoughts, no real conclusions.

Alice H said...

Another great post. I don't think I've ever put money in a tip jar. Cause I know they're not making 2 bucks an hour. But working as a waitress made me very happy to always tip, especially if it's an unusual hour (like a 24 hour IHOP - somebody who is up at 3 a.m. to serve you pancakes deserves a tip no matter what)

You didn't write about this but I also worked briefly in retail and now I never ever go into a store and mess up all the clothes (looking for a size or whatever). Once I had to go around the store making sure all the hangers were the same distance apart. Yea.

Heidi @ Honeybear Lane said...

I'm pretty awkward and cheap about tipping. I tip servers 15-20% as a general rule unless they really sucked. But you are supposed to tip your hair dresser which has always been weird...don't they get paid to cut my hair? Where does the tip come in? One time we stayed in Vegas at a Valet only parking hotel and there was a different guy for every slight movement of my luggage. Someone to put it on the rack, someone to push the rack to the elevator, someone to bring the luggage into our room. Why can't it be one dude doing it all? You lose track of who is doing what and how and when do you tip them all? Very awkward situation.

And I never tip for take out unless it's an enormous order. Because I know that those people are just sitting around most of the time flirting with the servers and making a regular wage so why should I tip them for putting my food in a bag which they only noticed was up because I'm glaring at them from the bar?

kurt said...

BOOOOOOORRRRRING!!! You're dangerously overdue for a sports-related post. 6 months to be exact.

Brian said...

Usually I just pretend I don't know that I was supposed to tip them. Which is actually true in most cases, probably. But unfortunately I read this post and am now informed about all these different opportunities/obligations I now have for tipping. Great.

Paula said...

Isn't it customary to tip your older sister for all those great tips she's given you?

Bruce Hansen said...

1. Egypt is the worst country you've ever been to? Me too! I can't believe we haven't exchanged Egypt horror stories.

2. That's funny your friends think you're a cheapskate because it's totally true that your family thinks you spend like a drunken sailor. Wonder what your friends would think of us. They would probably pass out.

3. I hate the tipping culture, too. I think sometimes I have avoided doing something altogether because I wasn't sure if I should tip or not. And in cultures where there is no tipping (e.g. Japan), I have not noticed a slackening of the service--quite the opposite. Seems like a company is plenty incentivized to offer good service based on the prospect of repeat business alone. On the other hand, the Continental gate agent from our last trip was so rude to us that Michelle suggested (to me, not to them) that they ought to have a tip jar up there. Might've worked, too.

Brian said...

I think I'm more jealous that you went to Northern New Hampshire than Hawaii.

Tyler Hansen said...
This comment has been removed by the author.
Tyler Hansen said...

The typo bothered me so I deleted it.

My average tip at the buck was about $2. Clearly I was far more charming than you were.